AWOH COSMAS OBINNA
Operations Manager | Service Delivery & Productivity Optimization Specialist
Anambra State, NG.About
Service-focused Manager with a proven track record of optimizing branch operations, enhancing service delivery, and driving productivity. Expert in workflow coordination and problem-solving, consistently introducing new solutions that support organizational goals and contribute to revenue growth. Committed to leveraging operational expertise and a strong foundation in software development to achieve strategic objectives and foster continuous improvement.
Work
Eduinfo Global LTD
|Manager
Anambra State, Anambra State, Nigeria
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Summary
Led and optimized daily branch operations, ensuring efficient service delivery and contributing to significant improvements in productivity and revenue growth.
Highlights
Streamlined daily branch operations, enhancing workflow coordination and resource allocation to ensure effective and timely service delivery and exceed operational targets.
Drove significant improvements in overall branch productivity by optimizing operational practices, leading to enhanced efficiency and resource utilization.
Spearheaded the successful introduction of new service options, directly contributing to a measurable increase in branch revenue and expanding market share.
Implemented robust monitoring protocols for operational activities, consistently upholding high-quality service standards and enhancing customer satisfaction.
Managed comprehensive administrative processes, including critical documentation management and effective customer interaction, ensuring seamless support for branch operations.
Education
Nnamdi Azikiwe Secondary School, Abagana
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Senior Secondary Certificate Examination (SSCE)
General Studies
Languages
English
Certificates
3MTT Software Development Program (Ongoing)
Issued By
3MTT
Operations Management Training
Issued By
Eduinfo Global LTD
Skills
Operations Management
Branch Management, Service Operations, Workflow Coordination, Productivity Optimization, Administrative Support, Process Improvement, Quality Standards.
Customer Relations
Customer Service, Customer Interaction, Client Satisfaction.
Problem Solving
Problem Solving, Operational Bottleneck Resolution.
Technical Proficiency
Graphics Design, Machine Operation, Computer Operation, Software Development (Ongoing).
Soft Skills
Teamwork, Communication, Time Management, Leadership, Strategic Thinking.
Business Development
Revenue Growth, New Service Implementation, Market Expansion.